Client Services Program Manager
Emergency Financial Assistance Coordinator assists non-medical case managers with the completion of applications for financial assistance, assists with remittance of financial assistance, and implements strategies to client care to help increase self-sustainability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
- Assist Financial Assistance Non-Medical Case Managers with implementation of Step Up Inc, Financial Assistance Program
- Complete tasks assigned by Financial Assistance Non-Medical Case Managers to assist with the timely completion for applications for financial assistance.
- Assist with the implementation of individualized care plans for each client
- Facilitate programs to boost client access to additional community resources for financial assistance.
- Assist clients with gathering the required documentation for financial assistance applications for housing, utilities, etc. in an accurate and timely manner
- Expedite the remittance of financial assistance payments by completing pledges and check deliveries as required to assist clients with maintaining housing.
- Attend required committee meetings for the review of applications for financial assistance.
- Work effectively with diverse populations
- Maintain a high level of confidentiality and comply with HIPAA rules
- Enter and maintain complete client data and case notes in a timely manner.
- Attend all trainings and meetings as required by Step-Up and/or the appropriate agency.
- Work independently after training is completed
- Provide services at various locations throughout Central Indiana
- Perform general administrative duties as assigned, including copying, mailing, ordering supplies, answering phones, etc.
To perform the job successfully, an individual should demonstrate the following competencies:
- Quality – Demonstrates accuracy, thoroughness, and attention to detail.
- Communication – Clearly communicates with others both orally and in writing.
- Collaboration – Works well with a team as well as independently.
- Initiative – Works effectively with minimal supervision.
- Planning/Organizing – Prioritizes and plans work activities; Sets goals and objectives; Practices effective time-management skills.
- Quality Management – Looks for ways to improve and promote quality through continuous improvement.
- Cost Consciousness – Looks for and suggests cost-saving measures; Contributes to profits and revenue.
- Ethics – Treats people with respect; Inspires the trust of others; Works ethically and with integrity; Upholds organizational mission and values.
- Organizational Support – Supports and promotes the organization’s mission and values.
- Strategic Thinking – Contributes ideas to achieve organizational goals.
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Professional experience in sociology, psychology, counseling, pastoral counseling, family and child development, or related fields required. Associate’s degree in sociology, psychology, counseling, pastoral counseling, family and child development or related field and 2 years’ related experience preferred. Language Ability: Ability to read and speak English required. Other Skills: Proficiency with Word and Outlook, ability to learn additional programs required. Dependable transportation required at all times; position may entail travel throughout Central Indiana. Demonstrated understanding of impact of stable housing on health outcomes Demonstrated understanding of interview skills and resume development Supervisory Responsibilities: This position does not supervise others.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordination may be offered at Step-Up, the client’s home, hospitals, nursing homes, and/or other locations as needed; While performing the duties of this job, the employee is routinely required to use standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines, and is occasionally exposed to moving mechanical parts; The noise level in the work environment is usually low to moderate.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 25 pounds with or without assistance; Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus; While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, use hands to finger, handle, or feel, and talk or hear; While performing the duties of this job, the employee is occasionally required to bend, twist and squat.