HepLink Care Coordinator
STATUS
Full time/Non-Exempt
POSITION SUMMARY
The HepLink Care Coordinators provides care coordination/linkage to care services to people who are living with Hepatitis C (HCV) in Indiana.
REPORTS TO
Director of Reentry Services
ESSENTIAL DUTIES AND RESPONSIBILITIES COMPETENCIES
Other duties may be assigned.
Teaching and Coaching
- Use methods that promote learning and positive behavior change, such as motivational interviewing for different learning styles and ages.
- Develop health improvement plans that recognize and build upon individual goals, strengths, and current abilities
Care Coordination
- Work collaboratively as part of a care team that includes Reentry and Outreach
- Coordinate HepLink activities with other services and resources
- Facilitate HepLink care transition to other longer-term programs if needed
Knowledge of Local resources and system navigation
- Establish and maintain cooperative relationships with community-based organizations to advocate for services, care, and education.
- Coach and assist clients to navigate services and healthcare systems and follow up to assure linkage to services and completion of HCV Treatment
- Use and understand relevant technology
Oral and Written Communication
- Listen actively, communicate with empathy, and gather information in a respectful manner with diverse populations
- Identify and provide solutions to communication
- Maintain written records, collect data and provide feedback to funding
Ethics and Confidentiality
- Familiar with and committed to the vision, mission, and policies of Step-
- Observe ethical legal standards (e.g., Americans with Disabilities Act [ADA], and the Health Insurance Portability and Accountability Act [HIPAA])
- Set and maintain boundaries and practice self-care
Diversity, Equity, Inclusion, Accessibility, and Cultural Humility
- Experience living with, or working with, people who have lived with HCV, substance use disorder, criminal justice system, homelessness, stigma, and other life challenges
- Commitment to principles of client-centered care, recovery, harm reduction, cultural humility, and reducing stigma.
- Reflect on and acknowledge assumptions and beliefs, learn from clients and co-workers through listening and partnership building
- Commit to developing the type of environment that promotes an appreciation for understanding other cultures and stigmas that are obstacles to accessing care.
- Willing to talk about intercultural pain and misunderstanding
Advocacy & Capacity-Building
- Advocate for clients to obtain needed care or resources
- Build and maintain networks by participating in community forums to contribute to improved access to treatment for diverse populations of people living with HCV
Outreach
- Use a range of outreach methods to engage hard-to-reach individuals and groups in diverse settings including people who have been recently incarcerated, people who use drugs, are experiencing homelessness, work as sex workers, etc.
- Initiate and sustain trusting relationships with individuals, families, and social networks across identities including race, class, gender expression, orientation, national origin, physical ability
- Conduct outreach with attention to possible safety risks for self, clients, and colleagues
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate’s degree in sociology, psychology, counseling, pastoral counseling, family and child development or related field and 2 years’ related experience required.
Bachelor’s degree in social work, public health, sociology, psychology, counseling, pastoral counseling, family and child development or related degree preferred.
A combination of lived experience, work experience, and/or certification as defined below may be considered in lieu of degree.
Lived Experience
- Living with, in recovery from, or caring for others with, viral hepatitis, HIV, substance use disorder, homelessness, trauma, mental illness, justice involvement, etc.
- Attempted to access healthcare as a member of communities that have been traditionally excluded from access including Black, Indigenous, and other People of Color (BIPOC); lesbian, gay, bisexual, transgender, queer/questioning, intersex (LGBTQIA+); physical ability, or national origin, people who have experienced homelessness, or anyone with a history of criminal justice involvement.
Work Experience
- One or more years working as a community health worker, case manager, care coordinator, or linkage to care worker.
Certification
- Certification as a Community Health Worker Certification, Peer Recovery Coach Certification, or Indiana Addictions Professional, or equivalent.
Language Ability:
- Ability to read and speak English required.
Skills:
- Proficiency with Word and Outlook, ability to learn additional programs required.
- Dependable transportation required at all times; position may entail travel throughout Central Indiana.
Supervisory Responsibilities:
- This position does not supervise others.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Case management/linkage to care services may be offered at Step-Up, the client’s home, hospitals, nursing homes and/or other locations as needed; While performing the duties of this job, the employee is routinely required to use standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines, and is occasionally exposed to moving mechanical parts; The noise level in the work environment is usually low to moderate.
DIVERSITY, EQUITY, INCLUSION, AND ACCESSIBILITY
Step-Up, inc. actively strives to create a workspace that appreciates and promotes diversity, equity, inclusion, and accessibility. This includes establishing planning committees, and equitable hiring practices, and engaging professional trainers and consultants for all levels of the organization.
PHYSICAL DEMANDS
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly work 37 ½ hours per week, additional hours may occasionally be required. The employee must frequently lift and/or move up to 25 pounds with or without assistance; Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus; While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, use hands to finger, handle, or feel, and talk or hear; While performing the duties of this job, the employee is occasionally required to bend, twist and squat.
Interested and qualified applicants may apply by submitting a resume and cover letter to hiring@stepupin.org
