Non-Medical Case Manager

STATUS

Full time/Non-Exempt

POSITION SUMMARY

The Non-Medical Case Manager provides case management services to individuals living with HIV in Indiana.

REPORTS TO

Senior Program Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

1. Provide individualized case management to persons living with HIV in Indiana.
2. Link clients to medical care and other services such as insurance programs, housing, nutrition, medication assistance, etc.
3. Work effectively with diverse populations.
4. Maintain high level of confidentiality and comply with HIPAA regulations.
5. Enter and maintain complete client data and case notes in a timely manner.
6. Attend all trainings and meetings as required by Step-Up and/or the appropriate agency.
7. Work independently after training is completed.
8. Provide services at various locations throughout Central Indiana
9. Perform general administrative duties as assigned, including copying, mailing, ordering supplies, answering phones, etc.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

1. Quality – Demonstrates accuracy, thoroughness and attention to detail.
2. Communication – Clearly communicates with others both orally and in writing.
3. Collaboration – Works well with a team as well as independently.
4. Initiative – Works effectively with minimal supervision.
5. Planning/Organizing – Prioritizes and plans work activities; Sets goals and objectives; Practices effective time-management skills.
6. Quality Management – Looks for ways to improve and promote quality through continuous improvement.
7. Cost Consciousness – Looks for and suggests cost saving measures; Contributes to profits and revenue.
8. Ethics – Treats people with respect; Inspires the trust of others; Works ethically and with integrity; Upholds organizational mission and values.
9. Organizational Support – Supports and promotes the organization’s mission and values.
10. Strategic Thinking – Contributes ideas to achieve organizational goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree preferred. Equivalent experience will be considered.

2+ years experience in case management preferred.

A combination of lived expertise, work experience, and/or certification as defined below may be considered in lieu of degree.

Lived Expertise

Living with, in recovery from, or caring for others experiencing, viral hepatitis, HIV, substance use disorder, homelessness, trauma, mental illness, etc.

Experience accessing healthcare as a member of communities that have been traditionally excluded from access including Black, Indigenous, and other People of Color (BIPOC); lesbian, gay, bisexual, transgender, queer/questioning, intersex (LGBTQIA+); physical ability, or national origin, people who have experienced homelessness, or anyone with a history of criminal justice involvement.

Language Ability:

Ability to read and speak English required.

Other Skills:

Proficiency with Word, PowerPoint Excel, and Outlook, and ability to learn additional programs, required.

Dependable transportation required; position will entail weekly travel in Central Indiana, as well as travel throughout the state of Indiana. In some instances, overnight stays may be necessary. Out of state travel with overnight stays may be required for conferences, training, and continuing education opportunities.

Supervisory Responsibilities:

This position does not directly supervise.

ANTIDISCRIMINATION

Step-Up is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Step-Up are based on business needs, job requirements and individual qualifications. Step-Up does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, physical, mental or sensory disability or other applicable legally protected characteristics.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is performed primarily in an office setting; While performing the duties of this job, the employee is routinely required to use standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines, and is occasionally exposed to moving mechanical parts; The noise level in the work environment is usually low to moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly work 37 ½ hours per week, additional hours may occasionally be required.

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

If you need assistance or an accommodation due to a disability, you may contact us at hiring@stepupin.org or you may call us at 317-259-7013×15.