Interested applicants should send resume and cover letter to hkistler@stepupin.org. 

POSITION SUMMARY

The Quality Manager ensures compliance with regulations, guidelines, and funder requirements while maintaining the quality of all services, including HIV care, reentry, testing, outreach, and prevention programs. This role oversees or administers the systems used to gather and analyze data, promotes cross-departmental collaboration, drives continuous improvement, and supports data-driven decision-making. The Quality Manager also leads initiatives to enhance services, ensuring the organization delivers high-quality, equitable care to the communities served.

STATUS
Full time/Non-Exempt

REPORTS TO

President and CEO

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned

1. Ensure complete program, service, and reporting compliance with all grant requirements and guidelines.
2. Collaborate with program directors to ensure grant expectations and outcomes are understood, and provide support for grant monitoring, implementation, auditing, and reporting.
3. Work with program directors and leadership to monitor programs, identify challenges, and implement quality improvement methods to address issues.
4. Lead quality improvement projects and facilitate cross-departmental collaboration to enhance program outcomes.
5. Assist in the preparation, review, and submission of all program reports, ensuring accuracy, compliance with funder requirements, and adherence to deadlines.
6. Support the development and submission of funding requests in collaboration with leadership and program staff.
7. Oversee and support the Case Worthy case management system by providing staff training, identifying and implementing system improvements, and maintaining a collaborative relationship with the vendor to ensure optimal system performance and user experience.
8. Conduct regular program and personnel audits to ensure appropriate data collection and documentation within the required scope of each program.
9. Coordinate the development and implementation of records and tools to ensure the overall quality of services, including researching existing resources, piloting new products, and orienting staff on their use.
10. Understand and interpret Ryan White Part A, B, and other relevant grant documents to ensure alignment with organizational goals.
11. Develop and monitor the creation of Ryan White Part A and B Quality Management Plans
12. Establish and support a Quality Management/Improvement Committee to review quality management plans, assess the agency’s quality management infrastructure, and develop and implement quality improvement activities.
13. Design, implement, and analyze client annual client satisfaction surveys for all agency programs (ex. Ryan White EIS, Ryan White Part A and B, Reentry Services, HCV service, etc.) Use data to guide activities of the Quality Management/Improvement Committee. Provide regular reports on all quality management programs and projects for the agency.
14. Represent Step-Up at ISDH Advisory Council, Ryan White Planning Council, and other relevant meetings, serving as a key advocate for quality initiatives.
15. Assist in the development and release of the agency annual report.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

1. Quality – Demonstrates accuracy, thoroughness and attention to detail.
2. Communication – Clearly communicates with others both orally and in writing.
3. Collaboration – Works well with a team as well as independently.
4. Initiative – Works effectively with minimal supervision.
5. Planning/Organizing – Prioritizes and plans work activities; Sets goals and objectives; Practices effective time-management skills.
6. Quality Management – Looks for ways to improve and promote quality through continuous improvement.
7. Cost Consciousness – Looks for and suggests cost saving measures; Contributes to profits and revenue.
8. Ethics – Treats people with respect; Inspires the trust of others; Works ethically and with integrity; Upholds organizational mission and values.
9. Organizational Support – Supports and promotes the organization’s mission and values.
10. Strategic Thinking – Contributes ideas to achieve organizational goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree preferred. Equivalent experience will be considered.

A combination of lived expertise, work experience, and/or certification as defined below may be considered in lieu of education/experience.   

Language Ability:

Ability to read and speak English required.

    Other Skills:

Proficiency with Word, PowerPoint, Excel, and Outlook, and various data analytic tools, as well as the ability to learn additional programs, required.

Dependable transportation required.

Supervisory Responsibilities:

This position does not supervise.     

ANTIDISCRIMINATION

Step-Up is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Step-Up are based on business needs, job requirements and individual qualifications. Step-Up does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, physical, mental or sensory disability or other applicable legally protected characteristics.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job is performed primarily in an office setting; While performing the duties of this job, the employee is routinely required to use standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines, and is occasionally exposed to moving mechanical parts; The noise level in the work environment is usually low to moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly work 37 ½ hours per week, additional hours may occasionally be required.

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.